Firstly, it is important to make clear that our services are completely free to you. Like most travel agents, we work with our travel partners on a commission basis so you will pay no more than if you booked directly with the travel company (and you might even pay less!). 

Working regularly with our travel partners means we have developed special relationships. This means we have a certain amount of leverage when it comes to securing room upgrades or beneficial prices. 

And we will always use our expertise to ensure your travel budget is well spent. Is that All Inclusive package a good deal? Is it more cost effective to buy excursions in advance? Are there any hidden costs? We take the time to understand what is most important to your travel style and make sure you have an amazing experience. 

Seen a tempting holiday offer online or in a newspaper? There is every possibility we can match it or even beat it. It is always worth giving us a call to ask as you could be enjoying the same offer with all the added benefits of our support on your trip.

We are experts at matching clients to the right holiday for them. With so many options, the choices can be overwhelming (the world is literally your oyster!).

A holiday is precious so rather than leaving things to chance and relying on the online comments of strangers, come and speak to our well-travelled staff who can help you evaluate your options. They will listen carefully to your needs and be able to guide you to your perfect destination with the right travel company at the right price.

We are an independent agent which means we have no ties with any travel company. We are free to work entirely in the best interests of our clients which is just the way we like it.

Like people, each tour operator or travel company has its own style and personality. We are completely impartial and are here to take you through your different options to make sure you are in the best pair of hands for your holiday requirements.

Travel agents and travel companies thrive on working closely together. There are some amazing small specialists out there whom you may never have heard of.

We pride ourselves on our excellent relationships with the best specialist travel partners and can guarantee you will be taken good care of. Because of our close contacts, we also have a bit of leverage when it comes to securing the best room available or reserving that tricky-to-get table with the ocean view for you. And maybe the odd cheeky seat upgrade on the plane too!

We have an amazing set of resources at our fingertips. Yes, it’s fun to read about travel but planning a trip is hard work. With so much information available, sometimes it can be hard to sort through it all.

If it’s your first time to a destination or you want to try something new like a family adventure holiday or cruising, we can advise on your best options. We travel the world checking out everything from the size of the rooms and the quietest cruise cabins to the best dining options and local experiences. If we haven’t been there ourselves, we know someone who has to answer your questions quickly and correctly.

And, being in the business we are usually the first to get to hear the latest travel secrets too: cool hotels, unusual city breaks without the crowds, hidden cocktail bars, family resort openings, inaugural cruise ship launches… Whatever your interests, we make sure you won’t be missing out! (link to meet the team page with specialist areas covered by each?)

Visas? ESTA? eTA? International Driver’s Licence? Vaccinations? Often your passport is not the only paperwork you need to enter another country. You’d be surprised how often people get caught out. We make sure you have all the correct travel documents so the plane won’t take off (or the ship won’t sail!) without you.

And, occasionally, stuff happens. Volcanoes erupt, hurricanes hit and earthquakes shake. 

The world is constantly changing and it is our job to keep a finger on the pulse of what is happening where to keep you safe and make sure your holiday goes without a hitch. Or luggage gets lost, people get sick and holidays have to be cancelled. 

Your travel insurance provides certain financial cover but it’s really nice to have a familiar voice to speak to if things go sideways in the middle of your trip. If things go wrong, we act as your single contact point and can make all the necessary communications on your behalf to get things sorted. While others are trying to get through on the busy public Customer Service number, we have the resources and personal contacts to get you to the head of the line ensuring you will never feel stranded. 

Once your trip is booked we are here to help you with any additional arrangements to enhance your trip.

Use our concierge service to arrange champagne and flowers waiting for you on arrival, tickets for the opera, a table reservation at a special restaurant, a sunset cruise, a cocktail masterclass, babysitting services or even a private helicopter tour. Your wish is our command and our team will arrange everything to your exacting requirements. 

Whether organising a trip for the extended family, a local club, school or group of friends, making all the necessary arrangements for travelling as a group can sometimes be like herding cats!

From managing the individual payments, negotiating bulk discounts, block booking flights and sourcing suitable accommodation, our team will ensure everyone is happy and the trip runs smoothly. 

There are many ways using our service can save you time, both at the research stage of your trip and during the booking process. Think of us as your personal assistant.

Whether you are starting with a blank page of already have a few ideas as to where or what you would like to do, chatting to one of our team can get you the answers to your questions quicker and help you find your dream holiday. We know the best months to travel to each destination and of course we are always up to speed on the latest FCO travel advice to help inform your decision making.

We believe tapping into our wealth of expertise will not only save you time but will also add value by introducing you to places and destinations you might never otherwise have considered. We can also advise on the differences between travelling with different companies to find your best match. Once you are happy with your travel plans, you can leave us to take care of making all the calls to finalise the booking arrangements at the best possible price.

Ocean and River Cruise Club a trading name of Newell’s Travel, part of The Travel Network Group.

All the package holidays we sell are covered by a scheme of financial protection and we’ll tell you before you book if you’re buying a package. For other travel arrangements, please ask us about financial protection. Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.